Airtel — Airtel Prepaid

Address:Chennai, Tamil Nadu

I have a prepaid connection and I travel out of the country and I don't get incoming calls. I also cannot give a missed call to Indian number. I have sent a letter by SPEEDPOST to appellate authority and sent a series of emails. There has been no response to resolve the issue. Also they don't want to meet me in person at their Chennai office. They have deducted the amount for not using the mobile for more than 90 days and deactivated the number. IT IS NOT MY FAULT AND THEY ARE NOT CUSTOMER FRIENDLY. SINCE MONEY IS IN THE ACCOUNT THEY DEDUCT. They provide some contact numbers and if I call it goes through menu and states press this and press that. It is very frustrating and we cannot even speak directly to the customer service team PLEASE HELP
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Dear Venky,

This is with reference to your post dated 06 July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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