[Resolved] Airtel — Airtel prepaid - International roaming not active

ManojKumar Palanivelu

Address:

Chennai, Tamil Nadu

I am abroad and I need my India number to reciecve lot of OTP. They deducted rs.100 with a promise to activate international roaming but its not active. Whenever I raise complaint to [protected]@in.airtel.com they keep pushing the resolution date which is kind of auto reply but by a representative. Phone number: [protected] Reference number: COGCL[protected]

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Complaint marked as Resolved

I received a call from a representative and he had reset the sim. After that as per his suggestion I tried it on a diff handset (it did not work on the Nokia basic model for some reason) and now its working fine.

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Palanivelu,

This is with reference to your post dated 13 August 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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