[Resolved]  Airtel — Airtel prepaid sim card

Address:

Birbhum, West Bengal, 731216

I have been using one of a airtel prepaid sim card (west-bengal) since more than last 5 years (on 14th july 2016 i have got a sms from sbi on the same sim no) and all my banking documents are linked with that sim card no. i have been using this sim card for my banking purpose and banking otp sms purpose.

Now the issue is that the company has stopped my services and now the customer care service representative is telling that i can not use the same sim card no or even the same no although i will provide all the registered document again.

I have requested him to make the same sim no active but he (tapas das) is telling that can not be possible any more. i have requested him several times but he is not understanding my problem and one more thing is that he has told me :
The same sim card no has assigned to another person and his document is not with them now.

I have call 2nd time to the wb airtel prepaid customer care and mr pijush mondal have received the call. he told me that same no is completely damaged due to unuses of sim card and can not not be active anymore but when i have told him that i have got a sms on 14th july 2016 then told me nothing. when i have requested him to talk with his supervisor then he cut the ph call


I can not understand why they have done this when i am using this sim card.
Now i am ready to provide all my registered document and also ready to recharge some amount. actually by any cost i just want to get the same no back and please help me in this case.

Note:from 14th july 2016 to 1st august 2016 i am out city for my business purpose an i didn't use that sim card within this period.