Airtel — airtel prepaid to postpaid

Address:

Bangalore, Karnataka

Hi Team, My mobile number : [protected] - AIRTEL I just migrated to Postpaid from prepaid on 22nd Nov 2014 after several repeated phone calls from the executive (Touchpoint teleservices Pvt. Ltd, Rajajinagar Bangalore). My prepaid services was disconnected on 22nd Nov 2014 at 8:30p.m after the verification proces and when my new postpaid sim was inserted it dint show up any network. Called up the executive the very next day i.e. on 23rd Nov 2014 but the phone was not reachable, Even tried their helpline numbers only to hear the recorded message (THE NUMBER IS NOT REACHABLE). Mentioned on the receipt: So called Helpline # [protected] (10:30 a.m to 6 p.m) But no response though I called them at 3 p.m Executive mobile # [protected] Land line #[protected] RNR. Email: [protected]@live.com / [protected]@airteltps.com Walked to the nearest Airtel store at Jayanagar 4th block - They replied back saying "The SIM number entered was incorrect" and we are just franchisee we cant rectify it and advised to visit the head office at Bannerghatta road, Reached there to see the doors closed. Finally called up customer care. They proudly claimed that they are not responsible and advised us to visit the agents store on Monday 24th Nov 2014. As I am into business and had to take up an critical call at 5 p.m and had also insisted the agents(touchpoint teleservices) about it N number of times. They promised that there will not be any kind of LAG in the network.Is this the way to treat your customers. Very dissatisfied with your service.I need an update on this at the earliest OR any other point of contact whom I can speak to. You can reach me on +91 [protected]. Regards, Vikram vikram.[protected]@gmail.com