Airtel — Airtel — regarding carry forward of 3G data in postpaid My Plan

Address:

Bangalore, Karnataka, 560076

Name: Arnab Roy Mob No. [protected] ================================================ I've a victim of Airtel's double standard my plan from past few months. Many times Airtel Customer Care Representative told me that only unused data can be carried forward to next month and unused voice can not be utilized in next billing cycle. So today 31st Dec 2015 10.30 PM I called the Airtel Customer Care and told the representative to shuffle my plan which is allowed once in every billing cycle. I told them to move the unused 5 voice packs to data. Every month 2nd my billing cycle starts. So as per policy now today after changing the my plan whatever unused data is in my account should be carried forwarded to my next billing cycle but the Customer Care representative argued with me the unused data can not be carried forwarded to next month. Can Airtel confirm me what is the data carry forward policy? Because I'm sure the Customer Rep is lying. Also I can see my request for moving the unused 5 voice packs to data have also not been done. Also last month when I tried to change my plan through airtel website it was not working. When I called customer care they told system is down. Now becuase of that I lost my unused data packs and the Customer representative told they can't help me. I've to accept that my voice packs are wasted and move on to next billing cycle. I've discontinued already Airtel Broadband because of their dishonesty and time now to port to some other service provider for mobile also. Airtel is just can not be trusted now and they're trying to loot customers money.