[Resolved] Airtel — Airtel sim deactivated even though had enough balance in account | |||||
I was using my airtel sim for past 9 years and never over drafted my account. On some work i traveled out of india and not used the sim for 90 days and suddenly i got an sms saying my sim will suspended as i didn't use any outgoing call/sms in 90 days period. I contacted customer care and they told if i keep balance of rs 20 in account they will deduct 20 rs and account grace period will be extended for 30 days. I immediately recharged with 230 talk time and thought my sim wont be disconnect. Very next day sim was blocked for no reason then what was purpose the customer giving some suggestion and is that customer rep not having knowledge or airtel's fault? I read trai policy 90 days period if no outgoing sms/call/data usage the sim will be blocked but within 15days if we recharge 20 rs.In account the service provider should reactivate the same sim. Customer rep was not ready to listen to me. Finally, customer care guy told me to submit same proof at india and get the sim. I arranged something and asked someone to submit all proof to nearest airtel showroom and they told its not possible to do for a deactivated sim and its applicable only for blocked sim. Again called customer care and they told policy is there. I should go anywhere and check but they not ready to give proper response as my sim deactivated and they saying no way the call going to be useful them because my sim blocked. What kind of response?? I never written complaint like this but i am so disappointed so someone new to airtel should never choose their service and its a wake-up call to new customers who think airtel will do best for customers. Thumbs down airtel!!! Was this information helpful? | |||||
Jul 7, 2016 Complaint marked as Resolved This has been resolved now. Airtel customer support has been notified about the posted complaint. Verified Support Jun 30, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 30 June 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 07, 2016 Airtel Customer Care's response Dear Customer, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 08, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 30 June 2016. Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
Comments
My number [protected]
Alternate contact [protected]
Alternate contact [protected]
I was using my airtel sim for past 9 years and never over drafted my account. On some work i traveled out of india and not used the sim for 90 days and suddenly i got an sms saying my sim will suspended as i didn't use any outgoing call/sms in 90 days period.
I contacted customer care and they told if i keep balance of rs 20 in account they will deduct 20 rs and account grace period will be extended for 30 days. I immediately recharged with 230 talk time and thought my sim wont be disconnect. Very next day sim was blocked for no reason then what was purpose the customer giving some suggestion and is that customer rep not having knowledge or airtel's fault?
I read trai policy 90 days period if no outgoing sms/call/data usage the sim will be blocked but within 15days if we recharge 20 rs.In account the service provider should reactivate the same sim. Customer rep was not ready to listen to me.
Finally, customer care guy told me to submit same proof at india and get the sim. I arranged something and asked someone to submit all proof to nearest airtel showroom and they told its not possible to do for a deactivated sim and its applicable only for blocked sim.
Again called customer care and they told policy is there. I should go anywhere and check but they not ready to give proper response as my sim deactivated and they saying no way the call going to be useful them because my sim blocked. What kind of response??
I never written complaint like this but i am so disappointed so someone new to airtel should never choose their service and its a wake-up call to new customers who think airtel will do best for customers.
Thumbs down airtel!!!
My deactivated number - [protected]
Alternate contact - [protected]
I contacted customer care and they told if i keep balance of rs 20 in account they will deduct 20 rs and account grace period will be extended for 30 days. I immediately recharged with 230 talk time and thought my sim wont be disconnect. Very next day sim was blocked for no reason then what was purpose the customer giving some suggestion and is that customer rep not having knowledge or airtel's fault?
I read trai policy 90 days period if no outgoing sms/call/data usage the sim will be blocked but within 15days if we recharge 20 rs.In account the service provider should reactivate the same sim. Customer rep was not ready to listen to me.
Finally, customer care guy told me to submit same proof at india and get the sim. I arranged something and asked someone to submit all proof to nearest airtel showroom and they told its not possible to do for a deactivated sim and its applicable only for blocked sim.
Again called customer care and they told policy is there. I should go anywhere and check but they not ready to give proper response as my sim deactivated and they saying no way the call going to be useful them because my sim blocked. What kind of response??
I never written complaint like this but i am so disappointed so someone new to airtel should never choose their service and its a wake-up call to new customers who think airtel will do best for customers.
Thumbs down airtel!!!
My deactivated number - [protected]
Alternate contact - [protected]
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