[Resolved]  Airtel — Airtel time and again fools me

Address:

Hyderabad, Andhra Pradesh

I have purchased Airtel dongle for internet plan plan with monthly 8gb as download limit in Feb, but after testing in Month of February, i felt as the download limit is less and the monthly charges is more (Rs.1250/-) I thought of going for disconnection.

Then on[protected] i requested for disconnection then one of their customer care executive by name Ms.Suryakala called me saying that as the AIRTEL does not want to lose the customer she requested me to change to prepaid card then at that time I said OK.

But as I could not find time then i requested calling customer care saying that i could not go so raised another disconnection[protected], again the same customer care executive Ms.Suryakala called me and requested me again to convert to prepaid as she has done followup twice it will be a remark for her. and she made false promise that i will be given a full waiver of one month bill if i convert to prepaid. Believing her false promise I went to the Airtel Outlet at Kukatpally, Hyderabad and when i asked them they told me i have to clear my bills which is amounting to Rs.666/- then i did the same and more over the customer care executive has promised i will be given a free sim if i migrate to postpaid to prepaid but i have been charged Rs.25/-.

Added to completely paying and migrating to prepaid they sent me bill of Rs.140/-, when i spoke to one of their executive Mr.Vivek and explained him about the situation he transformed me to their Floor Manager, she tried to explain about the prorata bill and all those stuff. When I asked for the Disconnection it is their mistake they took 1 week extra time and charged for that too. This is absolutely fooling the people around.

In my life time i dont use airtel services and tell all my friends to disconnect from airtel and better to switch to any other services as they are bound to fool the people. When there is no proper cordination between the employees and the management and the franchise what service they are providing.

I HAVE BEEN FOOLED BY AIRTEL WITH THEIR FALSE PROMISE JUST TO SAFE GAURD THEIR JOB. THE PERSON WHO FOOLED ME BY FALSE PROMISE IS SURYAKALA (EXECUTIVE)

FRIENDS NEVR GO FOR AIRTEL SERVICE OR ELSE U WILL BE FOOLED FOR SO MANY TIMES.

Regards
Balaji
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