[Resolved] Airtel — Airtel Wrong recharge | |||
hello sir, I am here for asking your help. Just few minutes back I was recharging my airtel no [protected] but instead I mistype a wrong no [protected]. I wouldn't have made an issue if it was 100-200 bucks but I recharge for. rs 949 which is a big amount for a student like me. please kindlylook into this issue and solve it. can u please reverse the recharge into my mobile no account. I am superbroke now. I know dat the airtel company won't let their customer down. please solve it please. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi, While doing multiple online transaction i was trying to recharge Rs200 for my airtel prepaid number.
By mistake i changed the number and transaction also was scussfull, after realizeing it, i called customer care from my postpaid number([protected]).
Post paid customer service representative explained the procedure that he will transfer the call to prepaid customer service where i can able to cancel the transaction.
But once i get transfered, customer service lady simply shouting that sorry we can not do and i have to contact to the number which i recharged and simply cut the phone. What a business ethics she is having, unfit for the job.
Here is my two transaction i did simultaneously
There i did STD pack recharge to right number where as that Rs200 was wrong.
I supposed to recharge to [protected], but i recharged to[protected] wrongly.
As it is a online transaction, they should give option to revert back or cancel it as long as we have proper transactions.
Transaction Status : Thank you. Your airtel mobile online recharge of Rs 200 is processed successfully.
Mobile Number : [protected]
Transaction Number : [protected]
Recharge Amount (र) : 200
Transaction Status : Thank you. Your airtel mobile online recharge of Rs 88 is processed successfully.
Mobile Number : [protected]
Transaction Number : [protected]
Recharge Amount (र) : 88
I am hoping that this tread may reach to airtel management and do the needful ASAP
By mistake i changed the number and transaction also was scussfull, after realizeing it, i called customer care from my postpaid number([protected]).
Post paid customer service representative explained the procedure that he will transfer the call to prepaid customer service where i can able to cancel the transaction.
But once i get transfered, customer service lady simply shouting that sorry we can not do and i have to contact to the number which i recharged and simply cut the phone. What a business ethics she is having, unfit for the job.
Here is my two transaction i did simultaneously
There i did STD pack recharge to right number where as that Rs200 was wrong.
I supposed to recharge to [protected], but i recharged to[protected] wrongly.
As it is a online transaction, they should give option to revert back or cancel it as long as we have proper transactions.
Transaction Status : Thank you. Your airtel mobile online recharge of Rs 200 is processed successfully.
Mobile Number : [protected]
Transaction Number : [protected]
Recharge Amount (र) : 200
Transaction Status : Thank you. Your airtel mobile online recharge of Rs 88 is processed successfully.
Mobile Number : [protected]
Transaction Number : [protected]
Recharge Amount (र) : 88
I am hoping that this tread may reach to airtel management and do the needful ASAP
Dear Sir,
I have done wrong recharge from www.airtel.in by SBI debit card
The following are the details:
Wrong Number: [protected]
Correct Number:[protected]
Transaction No.: 474800 on 16-Mar2015 08:20:00
Amount: Rs.200/
Please reverse it to my airtel number [protected]
Thanks and Regards,
Abhishek
I have done wrong recharge from www.airtel.in by SBI debit card
The following are the details:
Wrong Number: [protected]
Correct Number:[protected]
Transaction No.: 474800 on 16-Mar2015 08:20:00
Amount: Rs.200/
Please reverse it to my airtel number [protected]
Thanks and Regards,
Abhishek
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This is with reference to your post dated 11 March 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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