[Resolved] Airtel — All incoming calls shows as unknown | |||
Yesterday I have migrated my airtel number to post paid from prepaid. After the number activated Whether the contact details available or not it show as Unknown for all the incoming calls and the call log also show as Unknown with out any details. Was this information helpful? | |||
Complaint marked as Resolved
I called customer care and they resolved it immediately. They said root cause of it is new SIM card, the new SIM cards by default will have this issue. Airtel customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
This is very urgent
Hi Airtel Customer Care
I am having this problem (incoming calls appearing as UNKNOWN) for many days, on my iphone. The problem is not with my phone as tested by apple workshop and also, the problem did not appear when I switched the Airtel sim to other telecom service provider.
I have sent you an email in this regard and attached the screenshot. Please resolve urgently, else I will have to switch to the other TSP.
Regards
AB Pereira
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I am having this problem (incoming calls appearing as UNKNOWN) for many days, on my iphone. The problem is not with my phone as tested by apple workshop and also, the problem did not appear when I switched the Airtel sim to other telecom service provider.
I have sent you an email in this regard and attached the screenshot. Please resolve urgently, else I will have to switch to the other TSP.
Regards
AB Pereira
I have ported my sim from Vodafone to Airtel and have been facing the issue ever since (past 3 days). Despite getting multiple calls from airtel customer service after raising the request seems like they are only giving excuses and not working on the resolution. The root cause they give is that the number is pending activation, but I am not sure how long is that activation going to take for a verified customer. The service center people have become good in buying time and doing nothing. Extremely unhappy !! started feeling why did I chose Airtel !?!
When I am receiving an incoming call it is shown as unknown numbers.say me a solution
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This is with reference to your post dated 02 April 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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