[Resolved]  Airtel — AMBIGUOUS BILLS AND MISLEADING CUSTOMER CARE

Address:

Bangalore, Karnataka

AIRTEL is reaching its worst low i think. every month i need to be aware of my bill because everytime airtel sends a high bill out of the plan. my usual bill is aroung Rs.500 and this time it is Rs.1267 and last time it was Rs.1400 and on complaining Rs.750 was waived off !! the worst part is this, everytime you call the customer care they will reply with charges which even they are not able to explain! and this time they told me some Rs.138 GOVT TAX! i asked them where did this appear from never have they charged this and i asked about the previous bills and they dont have a explanation ! and the EBILL sent is always sent with a same password everytime. and when you send a password request also the same password is sent and further this password doesnt open the bill ! riduculously this time the customer care told me of Rs.5080 data charge in the bill and the funny part they told airtel has given 100 % discount on this . WHO, HOW, WHAT AND WHEN ?gave a blank reply airtel tricks you by confusing you, when taking plan they talk of MB and GB and the later charge is 4P per KB !! is this 4 paise?? why is it not described in MB? and there s another funny thing in my bill ---they have charged Rs.201 for my data plan of Rs.250 for 1 GB and i have used more than 1 GB so logically they should charge Rs.250 instead of Rs.201 and the customer care dont have a answer for that also. FELLOW CUSTOMERS PLS BEWARE OF THE AMBIGUOUS BILLS AND CHARGES! GOD ONLY KNOWS HOW MANY OF INNOCENT CUSTOMERS HAVE BEEN CHARGED EXCESS!! AM SORRY TO SAY BUT I FEEL WE ALL ARE BEING CHEATED AND CANT IMAGINE THE MAGNITUDE OF THIS PROBLEM I AM NOT JUST SATISFIED WITH MY BILL BEING CLEARED, I WANT ACTION TO BE TAKEN TO PROTECT ALL THE CUSTOMERS FROM FRAUDULENT CHARGES