Airtel — Amount debited from account - recharge not done

Address:	Gurgaon, Haryana, 122003
Website:	www.airtel.in

I tried recharging my airtel number with Rs. 1000 on Airtel website at 12:31 pm on 09 Nov 2015. I received an OTP and approved payment at 12:33 pm and received a message from bank at the same time that amount has been deducted. I received a notification of "unsuccessful recharge" and a transaction ID: [protected] from Airtel. When I called customer care they mentioned that this transaction ID is inaccurate. I gave them the transaction ID "[protected]" that was received when I initiated the recharge. The customer care representative told me that the amount was deducted and there was a delay from bank in approving the amount. I mentioned to her that I received the message from bank immediately then how it can be a delay from bank. Even the unsuccessful transaction message came immediately, then how it can be bank's fault. Then she told that you will get refund within 10 days. This is not ethical to hold someone's money for 10 days and Rs 1000 is not a small amount. An action must be taken against Airtel and the amount be refunded sooner.