[Resolved] Airtel — Amount deducted but benefits not received

Shreya446

from Mahoba, Uttar Pradesh

Address:

560032

I opted for 1gb 3g recharge for 2 days validity on 14 june, 2016. But in the sms i received it is written benefits local calls at 30p/min for 28 days. I want the benefits i opted for. The amount rs. 93 got deducted but service not received.

I used paytm to recharge, but the customer care says services are provided by airtel so only they can give you the support in this.

Kindly refund my money, or provide service.

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Sep 20, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2016

Airtel Customer Care's response Dear Ms. Shreya,

This is with reference to your post, dated 22 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Ms. Shreya,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Aug 03, 2016

Airtel Customer Care's response Dear Ms. Shreya,

This is with reference to your post, dated 22 July 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd