[Resolved]  Airtel — apathy to consumer

Address:

New Delhi, Delhi

My no [protected] (airtel postpaid) is not working since morning. No incoming and no outgoing. Even other airtel numbers in my neighbourhood are not working. I tried to call customer care at 121 and at toll free number, but not reachable. I tried to call customer care from my fixed line. When I select 'Mobile services', they give only two options- New connection or Lost SIM. No service for complaints. I tried 198 at 1013 hours today 27th July 2014. I was told to hold for checking. After checking I was told, everything was ok from their side. I repeated that no other airtel was working. The executive tried to shrug-off by telling I should come in an open space. I said Airtel was not working in 4km radius. She again asked for hold. After 2 minutes I was told that Airtel had network problem and will take 3 hours to rectify. I asked how the response was changed. I asked to register a complain and give me complaint number. first she said it was no point in registering complaint, I should wait for 3 hours. When I insisted on complaints, she transferred my call to so called senior. This senior after holding for two minutes, disconnected the call. This is the affair of events with Airtel, who claims to be best mobile service.. I hope their chaiman reads this.