[Resolved] Airtel — Automatic fashionbunny vas subscription activated | |||
My phone was on charging when i received a text message from av-omlife stating "fashion bunny service has been activated". I was totally surprised as my phone number is in dnd list and i never received any information about the said service. I also never activated the service. It was activated automatically without my consent. This has happened to my family members and my friends too. What is going on? Why is airtel stealing money from our balance? Please help. Was this information helpful? | |||
Jul 3, 2016 Complaint marked as Resolved Got a call from Airtel Customer Care. CC took my complaint and understood the issue. Promised me to refund back the deducted balance and also stop the service.
I received full refund of the deducted balance after a few minutes.
Thank you. Airtel customer support has been notified about the posted complaint. Verified Support Jun 29, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 June 2016 . We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 04, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 28 June 2016. Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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This is with reference to your post, dated 28 June 2016 .
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd