Airtel — Balance deducted from main account when 3g data was still pending

Address:Bangalore, Karnataka

Hi, I had 13mb of 3g data when I started to browse onto airtel site to make another recharge. The recharge failed but 92 rupees was deducted from my main account. Next day when I recharged for 3g that 13mb was carried forward. My 3g data validity was till 26th of April and I was doing the operation on the same day at 01:30 AM, which is well within the validity period. I called the customer care for an explanation for balance deduction but they keep saying some absurd reasons which were irrelevant. I am completely disappointed with Airtel service and I want a refund of my balance. My airtel number: [protected] regards, Saran
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Dear Saran,

This is with reference to your post dated 27 April 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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