[Resolved]  Airtel — Balance deduction

Address:

Dehradun, Uttarakhand

customer name:manasvi bhardwaj
phone number: [protected]
email id: manasvi.[protected]@gmail.com
i have been trying to deactivate the packs i.e rs 12 n 16 for last two months . your customer executive has told me every number possible to deactivate the packs .every time i call they say ma'am "apne pack activate kia tha 129 store se yahan se deactivate nahi hoga". they are not ready to help. and today i didnt even dial 129 airtel itself activated one of the packs. 24 rs has been deducted from my balance.you can even listen to the voice recordings. every time executive say maam next mnth ye problem nahi hogi. every month i have wasted my time calling airtel.even your SENIORS didnt help me.today he said maam 4 ghntey wait kr lijiye.technical problem hai.then again at night ur executive put my call on hold for 10 mins.and now i just dont want to talk to your executives.it gives me headache. very disappointed with your services.i just want my money back as well as correct information coz your executive said ma'am jitni help ho sakti thi humney kar di.now you tell me what should i do when your team itself is not ready to help.if my complaint will not be taken into consideration then i will defintly port my number to vodafone the largest telecom company.its been 9 years since i have been an airtel customer but now i am just fed up! i am attaching the screen shots you can yourself see that no pack is active on my number when i dial *121*22# as told by ur seniors.if airtel is not able to deliver the correct information then its not my fault.every month balance gets deducted n i aint gonna complain for the technical problem airtel is having.JUST SOOOOO DISAPPOINTED.