[Resolved]  Airtel — Balance deduction with no record o[censored]sage.

Address:New Delhi, Delhi

I had Rs.9.59 balance from my previous balance as of 21-AUG-2014 and a 760.00 MB data valid till 3-SEP-2014. I recharged my Phone for Rs.100.00 on 21-AUG-2014 at 7.19 PM via Paytm. Then another recharge was done for Rs.220.00 (full talk time) on 22-AUG-2014 at 11.11 AM through e-recharge. My total talk time available as on 22-AUG-2014 as per the sms I received at 11.11 AM was Rs.314.87 The total usage for my talk time since 21-AUG-2014 was not more than Rs.13.00. However when I tried making a call on Friday night (22-AUG-2014), the automated voice said my balance was less than Rs.5.00. I could not even call Airtel Customer care service as their calls are chargeable. I had to take a credit of Rs.40.00 from Airtel to speak to them. However the executives were totally unhelpful and diabolical in handling the calls. They kept on long Holds/mute and could not provide any satisfactory reason as to why the balance was deducted. Please note: All this time my Internet Data was 759.66 MB valid till 3-SEP-2014 I spoke with the first agent (on 121) whose only explanation after placing me on mute for 10 mins was that it was due to my data usage which was totally incorrect and a misinformation. I then spoke with a guy named Naveen. Twice in fact (on Airtel cmr no 198) who also placed me on mute and was very rude and did not have any idea of what he was suppose to check and disconnected me twice saying he was transferring my calls to his seniors. Then I had to redial the number YET once again and spoke with a guy named Sunil who finally took the responsibility of logging the complaint (CBDMO[protected]) but was disconnected again when he tried transferring the call to his seniors. I finally spoke with an agent named Deepak who also was totally unhelpful and did not know his job at all. His only solution was that I make another recharge and 'turn off' my net pack. All this calls was made with the credit I took from Airtel and had exhausted the funds due to which further calls could not be made. Finally I had to make another recharge for Rs.50.00 as I was to go out of station within the next hour. My Query is : My DATA Pack was still within limit with available MBs and I had not made any calls which could have usurp all my talktime of Rs. 314.87 within a few hours I received a call this morning regarding my complain no (CBDMO[protected]) and was told that the balance was deducted due to my Internet usage on 22-AUG-2014 which I find is totally rubbish and untrue as I still have my DATA of 693.26 MB left from my DATA package of RS.156 which I recharge with every month.
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Aug 14, 2020
Complaint marked as Resolved 
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I had to take a credit of Rs.10.00 from Airtel to speak to them and not 40.00 as mentioned above. That was a typing error.
But non-the-less my time and money was wasted trying to speak to an executive who knew his job. Apart from the Service, the customer service is pathetic and dialing 121 or 198 has never helped. Honestly Airtel should not hire to address consumer grievances.

When I was called back this morning, the agent said the deduction was due to my DATA charge which could happened when my DATA pack service was down which is again incorrect and baseless. How can an Internet be used when the service is down.
Everyone knows that You cannot make a call when service is down..forget using NET. Net is the first thing which will not work when Service is down or low, when you might still be able to make calls with poor voice clarity. I was provided Rs.100.00 talk time as a goodwill gesture which I find, is not good enough given the trouble and the pain I had to go through trying to speak to someone. To top it all, it was not my fault and solely the fault of the Service provider and the they employ.

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