Airtel — balence deducted

Address:

New Delhi, Delhi

my airtel mobile number is [protected] in delhi. on 04 mar 15 my data pack had been finished and i had not used any data on internet but this company has cut my balence about Rs 148/-. i had tried about 6 to 7 times at custemer complaint no 198 and told about my deduction. they did not refund my balence and also not ready to lodge a complaint. even they told me that i had used net pack but i was asleep at 1200 hrs at night when balence was deducted. pls see into the matter.