Airtel Bangalore — Airtel did not reimburse my money since 2014

Address:

Bangalore, Karnataka

Hi, After 10 years got my Airtel number disconnected in June 2014 . They owe me 960/- reimbursement since then. Now it is may 2015 I have contacted the customer care several times since JUly 2014. Mailed the customer care and the Nodal officers since then. I have been given one service request number then another and then another but no resolution. So everytime the customer care or the management they give me excuses and a new service request number. It will be a year next month but I have not got my money. Their excuses everytime since the fist day are as follows Number not deactivated Deactivation takes 15 more days Money will credit only after 60 days After 60 days they said we will send check When no check recieved they said we cannot send cheque so provide bank details When bank details were given they did not respond to my mails When I raised a complaint they gave me a new service request number Next when I asked for update they said they validated the records and that the money has already been reimbursed I sent a bank statement to show that they were lying and their records are not right then they gave ma new service request number Then several follow ups and mails no update Last week end of Apr 2015 I got another service request but no reimbursement yet, Today was the date they agreed to reimburse but the team came back to me telling that it was credited in mar which again is fake records, when I provided evidence of bank statement once again and shared all the previous communications they state that the team is still working on it and will be resolved shortly. So it is a year now since I disconnected and Airtel team has been hopelessly poor in their service and compliant resolution. What can I do now, I am very sure Airtel will not give my money back. When I googled I found that am not he only customer with such complaints Airtel has had long list of such unresolved issues with lots of its customers. I have all the proofs on my mail for this issue. Any suggestions? Regards, Shoba ([protected])