[Resolved]  Airtel — Bill plan changed without intimation

Address:

Gurgaon, Haryana

Hi, I am Amit Kapoor owner of Number [protected], I just wanted to raise a serious concern that has troubled me a lot and not expected from a company like Airtel. Suddenly, in September¿15 my plan got changed (my previous plan RAIOCUG199, NEW PLAN GOLD549, INTERNETPLAN) for which i never placed any request, interaction id who has requested this plan change (a1542117), which is not me but some MS Sales Corporation. Thanks to your staff who helped me out (Shakti Swaroop-a1bhpmw4). Firstly, i just failed to understand before changing plan you guys didn¿t ever bothered to ask a customer . Due to all this i faced harassment like recorded message that i have not cleared my bill, long waiting to talk to your customer care executive. Now, i want you to resolve this issue in minimum time otherwise i need to switch over my number to some other operator if you guys can¿t take care of old customers then it¿s better to change the operator and send me the corrected bill. You guys need to understand if customer doesn¿t pay the bills on time you call him or send reminders but before changing the plan there is no matrix that you guys follow, reselve this matter on priority otherwise i have to reach consumer form for harassment that i faced in last three months.