[Resolved]  Airtel — BLUNDER

Address:

New Delhi, Delhi

MAKING A COMPLAINT This is to inform you that I am a honourable customer of Airtel since last so many years but from past so many months its being terrific to use Airtel services Kindly note that until 28 or 29 August I had utilized my 1 GB which is allowed as per the package and after which i didn¿t utilised the internet facility for few days & further I did call airtel executive on 1st or 2nd Sept to confirm whether I can get the option to use 1 GB in 200 or 250 charge for which the answer received was ¿ Yes¿ & the amount will be charged in my bill amount And from 5th Sept(My bill start date) again my new bill plan will be activated for which I confirmed. Now again while calling to the executive after n no times today after checking my bill amount they said my request for activating internet plan on 2nd or 3rd hasn¿t been activated so per MB charges applies which is a big BLUNDER done by your agent. I spoke to Preeti Singh, Akshay & Anand but they disconnected my call in between as they were not having any answer & was not able to entertain or respond to my query. Now, kindly check & resolve this at the earliest or else I will be filling the complaint against Airtel in consumer court as I have really got tired in resolving such issues. Need an response immediately Best Regards Nancy Girish Sawhney [protected]