[Resolved] Airtel — Broad band related increased bill amount

Anitha naidu jupalli

from Chennai, Tamil Nadu

Address:	600032
Website:	www.airtel.in

I have initially started the broad band connection with 1099/- pack under the user id:[protected] and telephone no: [protected] and the package is changed after a month with the phone call of your concerned authorities that the GB will be extended from 20 to 60 for 1199/- pack. And i agreed for the same. But I have been getting bill for an amount of Rs/ 1316/- and 1376/- and for the march month I got a bill amount 1476/-. Why my bill amount is increasing day by day as they have informed that after the 60 GB consumption it will be unlimited with a speed of 512 mbps and the land line for any mobile is free within in India. But my bill amount is varying every month and increasing every month.

Please inform

J. Anitha Naidu

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Aug 14, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 12, 2016

Airtel Customer Care's response Dear Ms. Naidu,

This is with reference to your post dated 21 April 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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