[Resolved]  Airtel — Broadband connection SLA not met - Harassment over a new connection

Address:

Bangalore, Karnataka

It has been 3 weeks since I first contacted Airtel for a broadband connection. Each time, I was informed that there was feasibility in my location and that a sales team executive would reach out to me for the collection of documents and the initial deposit fee. I raised 2 requests but the Airtel sales team just did not care!!! I finally registered for a broadband connection on the website and paid Rs 500 in the hope that all the basic checks and my documents would be collected within 48 hours (as promised on the website). Here are the details: Name: Vineeth Mathai CAF No - ONBANGA00796489 Transaction ID[protected] Transaction Date & Time[protected]:21:11.967043 Amount - 500 I find it pathetic that you people collect money and then play the fool by not proceeding with the connection though there is feasibility. I expect a resolution within 24 hours and the complete installation process to completed by Friday, 27th June, 2014. Here is the complaint number of one of my earlier complaints about the sales team not reaching out to me: 47036206