[Resolved]  Airtel — Broadband Disconnection

Address:

Chennai, Tamil Nadu

We have been using Airtel Broadband connection for the past 6 years. Last November (2014), we decided to opt for some other service provider and called the customer care for Cancellation. The Executive suggested we can hold on the cancellation request for a month( No charges will be made) and we can revert back to Airtel in case we are satisfied with the other service provider. When I called back on December 2014 to proceed with the cancellation, they said they didn't receive any such cancellation request and started sending me monthly bills. Again we raised a cancellation request and they the cancellation team will get in touch with us since the customer care executive cannot raise a ticket from their end. We received no calls from Airtel and they kept on sending us bills every month. This is been going on for till February 2015. Now they say we have raised the cancellation request only on February and I have to pay 3 months bills for the service which I didn't use. When I called in again, the customer service executive said "We are not concerned whether you used the connection for the past 3 months or not because Broadband connections are postpaid" I am deeply distressed and appalled by the way Airtel treats its customers. Kindly help me take action against Airtel. Reference number:[protected]