Airtel Broadband Services — Issue getting a New connection

Address:

Bangalore, Karnataka

Me and my landlord have requested for a new connection from Airtel broadband on 11-Mar-2014(Tuesday). The representative came to my house and collected the documents and security deposit of Rs 500/-. He promised me that i will get the connection by Friday. this did not happen though, so i called him on Sunday 16-Mar-2014, then he told me that there is a problem with new connection in my lane for which he requires to setup extra box and he promised me that it would take couple of days more. I believed his words and waited till 23-Mar-2014. this time he told me that his executive was already working in my lane to fix the box and promised me that i would be contacted anytime in the day for installation. I waited for couple of hours and called him and no response him. I waited couple of more days and called him again, no answer to the call. Meanwhile my landlord called him and he told there is no feasibility of new connection in my area and will get refund in 21 working days. I got this message from my landlord and i called him for 50 times in a single day, he never bothered to answer my call, sometime accidentally he answered and he did not even spoke single word. I called from my wife's phone and he told his brother is outside and after that never answered from my wife's phone as well. All of a sudden on 10-Apr-2014, i got a message from airtel that they have received a request and it will be processed in 3 working days. today it's 18-Apr-2014, still i didn't receive any call from airtel. Application No: TBLR6809226 Request no: 21491441 Award winning agent Name: Fayaz and his mobile no:[protected]