[Resolved] Airtel — Broadband / unnecessary delay in giving information | |||
I had called the customer number [protected] for enquiring about the available data plan and for shifting of my broadband connection. After waiting for about 10 minutes on the line, I was able to get connected to the service person. Then on asking my query and giving my landline number I was asked to wait. I waited for 5 minutes but there was no response. How long is it required to hold the line to get the service. There should be limit of time within which service should be made available. Time and money of the customer cannot be taken for granted. Was this information helpful? | |||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 15, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 14 May 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 21, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 14 May 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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