[Resolved]  Airtel — Call History Hacked by the Airtel Customer care Team

Address:

Bangalore, Karnataka

Hello Team, It’s a shame to have the Airtel services because there is no security on our own call history. My postpaid number is [protected], this number was been disconnected due to non-payment of the services and my call history is been “Hacked” by the customer care team and they have called many people from my call history asking for the payment which is an Integrity issue for a Customer. You guys know that if you disconnect the number there wouldn’t been a contact for the customer to ask for payment, if you guys have disconnected the number come home to ask for the payment then calling the contact list from my directory asking for payments which is totally not accepted. This proves that the customer data is not protected and the numbers are circulated amongst the stranger and anyone can call any one number from the customer directory. “ This is a total shame on a reputed company like Airtel” I need an apology from everyone who has called the other numbers asking for me and the payment. If I don’t receive a response on this email and an apology call to the people “Who was called by the customer care asking for me about the payment” within 2 days. I am going to take this Integrity issue and a Breach of contacts to the whole new level. I have all my connection through Airtel which is Airtel Postpaid/Airtel DTH/Airtel Data card. You guys should have find the alternate number and called me and not the others from my contact list. I need a callback from the customer care relationship manager and need an action on the people who has hacked my contact details. Thanks & Regards, Srinivas Raju