[Resolved] Airtel — Charged double the amount of bill for data usage (400 mb) | |||||
Hello, This is Suraj Hayathbabu holding postpaid airtel number [protected] from past 9 years (2007). This month I have got a bill of around 2300 which is double the amount of my monthly bill. I spoke to customer care executive on this issue and got to know that my data usage exceeded beyond my permissible 4GB limit. For approximately 400 MB excess data i am charged 1200. I did not receive any kind of intimation or sms that my data limit is exceeded and I am charged without any warning. Being a platinum and very old customer I would like to bring to your notice about this issue. How can a customer charged double the amount of bill without any prior warning about the data usage limit? Request you to take this issue and provide me a solution as I am not happy with the system. Regards, Suraj HB Was this information helpful? | |||||
Feb 4, 2016 Complaint marked as Resolved I have done the followup with airtel customer care by informing about the complaint given in this portal. They immediately agreed to do the reversal of excess amount charged i.e. Rs.1145. Airtel customer support has been notified about the posted complaint. | |||||
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This is with reference to your post dated 04 February 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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