[Resolved]  Airtel — Charged for the call drops along with service disruption

Address:	Nellore, Andhra Pradesh, 524003
Website:	www.airtel.in

I have been reporting from the two months there was network disruption and i was charged for the call drops every time and i was charged for even a 1-10
seconds where i will not be able to talk to other person or vice-versa

iam having this problem form the past 4 months with the bill issues and since because of this issues i was not able to use services well and
requested for resolution and still waiting for it and so i didn't pay up my bill
from past month and now the services was disrupted and i was asked to pay full payment including late payment charges.

since because of the Network issues, i have not been able to use my services completely namely ( Voice calls and Data), but still i have been charged for the same.

Request you to check those dropped calls on my bills in months of APR-June where there was lot calls dropped below 10 seconds.

Since there is no proper response from the CS or the Nodal team & appellate officers, i am writing this to CCF.

The TRAI has been saying not to charge the customers for the call drops and i have been facing the same from the last months and with the same being billed and forcing me not to opt for other networks.

Now you disconnected my network service from past 15 days, i have not utilized single incoming or outgoing call and this period of network disruption has also been charged.

Complaint NO: Ref30967832