Airtel — Charging more amount for call then TRAI norms

manumaxma

from Coimbatore, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

I'm Manoj kumar my mobile number is [protected]. I'm charging Rs.2 paisa/sec (i.e) Rs.1.20/minute for every local calls. TARI has slashed mobile call charges on April 9, 2015 reference link http://www.thehindu.com/business/Industry/trai-slashes-ceiling-tariffs/article70...⇄ but still Airtel is charging higher rate without following TRAI norms. not only call charges SMS also charging Rs. 1/ Sms. As per TRAI norm telecom operator can charge maximum Rs. 80/paisa for roaming. for non roaming it will be even lesser price only.. For SMS Rs. 25 paisa/sms but Airtel is charging Rs.1 for SMS. It is against consumer rights. Kindly take necessary actions.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Kumar,

This is with reference to your post dated 28th July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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manumaxma

from Coimbatore, Tamil Nadu

I have received a formality mail from Airtel but there is no action taken. kindly help me in this otherwise help me filing a compliant in consumer court.