[Resolved]  Airtel — Charging of hello tune after a misleading call from a customer care executive

Address:Pune, Maharashtra, 411008

I got a call from customer care executive at around 1;30 pm today. Customer care executive said very quickly that, company is offering hellotune for free of charge, for that i need to press 5 two times. Then i cut the call. She called me again and same way misleaded me, and repeated the same. According to the customer care executive's direction i pressed 5 for two times. At evening i came to know my balance has been deducted. I contacted the customer care at 121, waited again at my own expense but could not reach to concerned department.
I want my balance back. I have stopped the hello tune service this evening. Why i am cheated like this? How to get back my balance. Please check the recorded conversation between me and the executive. Please let me know how will i get justice?
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Sep 27, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Aug 23, 2016
Updated by Ajoy Pal, Ph.D, M.B.A
When can i expect a call back from the concerned department? When shall i get return my balance. Will the company take disciplinary action against the executive called me at afternoon today?
Verified Support
Aug 27, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 23 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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