Airtel — Cheating customer care people | |||
Got a call from Airtel customers care today afternoon, informing that call rate will be 5 paisa per minute if I press 5 after a tone. After I did got caller tone activated with deduction of 90 rupess. Cheating customers. Plz refund my account. My mobile no. [protected] Was this information helpful? | |||
|
Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi Team,
I had requested to cancel my account back in November as Airtel cannot improve signals in my area, but Airtel got back to me in Jan asking to pay RS 4500, because this was never cancelled. Now after the arguments, they agreed to give a waiver of 2300 and I paid the rest on Jan 20 and asked to cancel the connection. I continued receiving updates about payment not paid and when I called the customer care, they said no waiver was given! When I forwarded the email which was sent to me, they agreed to cancel my account. But till today, I continue to receive threatening emails asking to pay of they will raise a case against me. When again I called customer service, rep said they are still waiting for backend team to get back with the status.
I paid the bill on Jan 20 and today is Feb 16, yet the records are not updated and I continue to receive phone calls asking to pay the remaining bill.
Phone number: [protected]
Account number: [protected]
![]()
![]()
I had requested to cancel my account back in November as Airtel cannot improve signals in my area, but Airtel got back to me in Jan asking to pay RS 4500, because this was never cancelled. Now after the arguments, they agreed to give a waiver of 2300 and I paid the rest on Jan 20 and asked to cancel the connection. I continued receiving updates about payment not paid and when I called the customer care, they said no waiver was given! When I forwarded the email which was sent to me, they agreed to cancel my account. But till today, I continue to receive threatening emails asking to pay of they will raise a case against me. When again I called customer service, rep said they are still waiting for backend team to get back with the status.
I paid the bill on Jan 20 and today is Feb 16, yet the records are not updated and I continue to receive phone calls asking to pay the remaining bill.
Phone number: [protected]
Account number: [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54492
Pending
0
Resolved
21957
View all 54492 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
This is with reference to your post dated 05 February 2016.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd