Airtel — Complain Regarding Manipulation from your Local Airtel Centre

Address:

Jaipur, Rajasthan

Sir, This is to draw your attention towards a manipulation of your regular customer lodging this complaint. One of your local Airtel Centre, located at Gandhinagar Mod, Tonk Road, Jaipur manipulated us regarding a post-paid plan. They ensured us with 360 minutes Local minutes, 160 minutes STD minutes and 240 MB 3G data and after that said the speed will fall to 2G and you can use the net unlimited without any further charge except the plan amount which was set at Rs. 299/- per month excluding service tax. As we are habitual to check our unbilled amount, came to know that the data charges are applying @4 paisa / KB Or Rs. 4.70/ MB from your customer care and the local Airtel centre also manipulated us regarding that Rs. 250 receipt, they told us that this is a security deposit and will be refunded and we came to know from your customer care that this was a conversion fees from getting your connection converted from pre-paid to post-paid. We are a regular customer and are highly disappointed from such an act of your officials. A reputed company like yours is known for customer satisfaction and not for customer manipulation but we are highly disappointed. Hope you will look to our query and try to reimburse us all the money that we have put in, otherwise we will have to switch over to another connection and will approach to more higher authorities for the reimbursement. We are expecting your quick reply as soon as you see this. For further details, Contact- Kamal Vanjani -[protected] or Divyank Vanjani-[protected] Thanking You! Yours Sincerely, Kamal Kumar Vanjani ( The Unsatisfied Customer )