Airtel — Complaint about not giving services which you have committed

Address:Thane, Maharashtra, 421301
Website:www.airtel.in

Hi team, I am new Airtel customer of your MNP plan. My details are as follows : Name - Anmol Shinde Mobile NUmber - [protected] Plan - MY Plan 499 Changed to Airtel in July. I have raised this query many times to Airtel customer care. I cant wait now. Airtel have fined me late payment fee for bill of September. Query : At the time of MNP from Vodafone to Airtel following offers given to me as MNP customer : 1. 900 Local minutes 2. 1GB 3G data 3. 2G unlimited From above offers Airtel representative cheat me about 3G data. At the time of confirmation call they have told that you will not get 1GB data, you will get only 840 MB of it. Because as per My Plan 499 has all this benefits. you will not get more than this. After this i called your representative who gave me all the offers about My Plan, she told me that she has to send mail to Airtel about extra benefits. But after 2 bill cycles no one took this my request seriously. I am providing you the number from which i have been asked for MNP to Airtel. Number - [protected] Please collect information of this number to help me out this. Please give the benefits to your customer which you have committed.
Was this information helpful?
No (0)
Yes (0)
Airtel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Mr. Shinde,

This is with reference to your post dated 09 October 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54497
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information