Airtel — Complaint about not giving services which you have committed | |||||
Hi team, I am new Airtel customer of your MNP plan. My details are as follows : Name - Anmol Shinde Mobile NUmber - [protected] Plan - MY Plan 499 Changed to Airtel in July. I have raised this query many times to Airtel customer care. I cant wait now. Airtel have fined me late payment fee for bill of September. Query : At the time of MNP from Vodafone to Airtel following offers given to me as MNP customer : 1. 900 Local minutes 2. 1GB 3G data 3. 2G unlimited From above offers Airtel representative cheat me about 3G data. At the time of confirmation call they have told that you will not get 1GB data, you will get only 840 MB of it. Because as per My Plan 499 has all this benefits. you will not get more than this. After this i called your representative who gave me all the offers about My Plan, she told me that she has to send mail to Airtel about extra benefits. But after 2 bill cycles no one took this my request seriously. I am providing you the number from which i have been asked for MNP to Airtel. Number - [protected] Please collect information of this number to help me out this. Please give the benefits to your customer which you have committed. Was this information helpful? | |||||
Airtel customer support has been notified about the posted complaint. | |||||
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This is with reference to your post dated 09 October 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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