Airtel — Complaint is not taken into consideration correctly

Address:

Bangalore, Karnataka, 560030

My Name is Ramesh N. Vagh. I have broadband connection from Airtel and along with that i got telephone connection. Till now i was not using telephone and now i got a new handset so, i tried connecting it but not working. I lodged complaint on 22nd November 2015 but it is not yet resolved. Engineer was keep changing time to come to resolve the issue. So, I contacted the customer care but there was also same response. Complaint must have been resoled with in 24 hours as per the commitment was give by Airtel. I waited for half a day for the engineer to come to resolve issue with my phone line but he was keep changing time and i spoilt my half day without any resolution and also could not go to office. I asked for other engineer to come on next day at 10:00 AM because everyday i can not sit at home, and not going to office, just to wait for the engineer to resolve the issue. I do not see any commitment or willingness by customer care to resolve the issues. I have even asked to customer care representative to escalate this issue and resolve on priority basis but still i am waiting for the engineer. Engineers takes their own time and calls and asks to come to home to resolve issues. I am thinking to discontinue these services only because of this carelessness shown by their engineers and customers service. Customer service is worst ever i found here with Airtel. Pleas find following information about my complaint, My landline no : [protected] Complaint Ref. No, : 61803548 Please take necessary action against Airtel service provider.