[Resolved]  Airtel — Complaint regarding non functioning HDMI port of AIRTEL DTH SET TOP box

Address:	Thane, Maharashtra, 421201
Website:	airtel dth

Customer ID [protected]-001,
I have upgraded to Airtel DTH HD connection in the month of jan 2016, but in the month of june 2016 the HDMI port of the my set top box was non functional for which i have raised several complaints but till date it has not been resolved and every time the complaint is closed mentioning my area is in cable operator zone and service engineer cannot visit due to risk of life..
i even mentioned to the customer care that i am ready to come extra mile to the area where the engineer feels safe so that i can change my set top box .. but the same has also not been done ..
i was even ready to visit the nearest airtel dth gallery.
i have already taken HD annual channels pack but i am unable to view the same since the HDMI port is non functional..

hence i want
1) the set top box to be replaced on top priority
2) refund for the last 4 months for which i was unable to use the airtel service due to the fault in set top box which was not resolved by the airtel engineers.

from disappointed airtel dth customer
Arvind