Airtel — cOMPLAINT REMAIN UNATTENDED EVEN AFTER 3 MONTHS

Address:

Gautam Buddh Nagar, Uttar Pradesh

I am an old customer of Airtel using Airtel Mobile services for my whole family for the last many years. Till recently, I was satisfied with the services provided by AIRTEL but as soon as I switched over to Rs.999/- plan in the month of Feb 2015 (on suggestion of your staff at Shopprix Mall, Noida), my never ending phase of problems started. These are listed below: 1. Earlier I was using Rs.499/- plan for mobile no. [protected], with separate plans for two other numbers as [protected] (post-paid) and [protected] (pre-paid). 2. As suggested by your representative at Shopprix Mall, Noida, I opted for Rs.999/- plan with a request to make [protected] as PARENT no. and the other two numbers as ADD-ON numbers 3. Plan was activated within 48hrs but with [protected] as PARENT or MAIN number and other two numbers as ADD-ON. 4. Since the new plan is activated, all incoming calls on [protected] are shown as UNKNOWN calls without displaying NAME or NUMBER of the caller. 5. I have checked the instrument by putting another SIM and the incoming calls are displayed correctly with an alternate SIM in my mobile phone, which is being used with [protected]. This confirms that there is no issue with the mobile phone instrument. 6. I have approached AIRTEL outlet at SHOPPRIX MALL 3-4 times during last 3 months, however, even after sending emails to so called higher-ups, they failed to attend to my complaint. 7. Every time I am going for a complaint they are asking for fresh address proof as well as photographs, which I have already provided thrice during last 3 months. 8. Regular calls are received on [protected] for outstanding payments, even after clearing all the dues.This has resulted in over-payment of approx.Rs.1600/- against Rs.999/- plan we have been offered. This is causing regular harassment to me and my family. 9. High speed internet (3G) offered under Rs.999/- plan has never worked on [protected]. Due to this we are being over-charged for the services (fixed charges of Rs.999/-) even when we are deprived of the facility due to failure of AIRTEL. Ms. Sakshi, your representative at SHOPPRIX MALL, Noida has done her best to help me in this regard, however, the persons sitting at the BACK-END offices have completely failed to resolve the 3 issues I have high-lighted in the email above. As a second last resort, I am writing to you with a request to look into this matter on top priority. Warm regards, Ragbhir Singh Chief Manager (O&M) GAIL (India) Limited Mobile: [protected]