Airtel — Connection and abusive behaviour

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.airtel.in

Dear officer, I am Ashok Kumar Reddy Kambham, permanent resident of Andhra Pradesh and currently staying in Bangalore. I was using the above mentioned number i.e., [protected] from last 4 years with Airtel service provider. After using first two years as a prepaid customer, I converted it as postpaid connection. While converting the connection, they said that I don't have eligibility to get post paid connection and they asked to produce any of family members documents. So I produced my cousin, Mr. Manoj Kumar Reddy Kambham, who is working from IBM India pvt limited from then to till date. They converted me as a post paid customer. Two years went well. In this year May month I shifted to Bangalore, (Karnataka) from Hyderabad. They sent me a mail in the month of June that my outstanding Airtel bill is Rs. 8990/-, which made me surprise. I had some discussion with few of their employees in this regard, they refused to revise it and they stopped service on this number as well in some days. So I decided to proceed legally. Mean while, "Professional Associates, Hyderabad" (franchise of Airtel) contacted me twice and i replied that i want to proceed legally, but they started calling to my friends and relatives by opening my call log and they spoke to them like I produced fake documents to get connection. So, I called them back and I said to them like I wanna settle my bill if they activate my number. They agreed for Rs.6, 000/- to settle my bill. I asked them to write a mail to me by mentioning the amount and about reconnection in the mail. They did too and on the same day I paid my bill as well. Though, they didn't activated my number and even not responding properly. Officer, please kindly help me in this issue. I faced a lot of mental tension with their behavior I am reachable on +91-[protected]. the following is their mail copy """"" TO Manoj Kumar ReddyK IBM India Pvt LtdMind Space Survey No 64 APIIC Software Layout Hitechcity Madhapur Landmark Near CSC Hyderabad500016 Dear Sir/ Madam, Greetings From Airtel …!!! Subject : Settlement of Outstanding Dues Reference: Account ID : [protected] Airtel Mobile No: [protected] This is with reference to the discussion you have had with our collection representative in connection with settlement of your above mentioned account. For settlement of your said account, kindly make payment of an amount of RS 6, 000/-(Six Thousand Rupees Only) (hereinafter “Settlement Amount”). Please note that Settlement Amount has been arrived at after adjusting all relevant charges and the Security Deposit, if any, paid by you to the Company. Upon realization of payment of Settlement Amount through Demand Draft /Pay order/ Cash/ Credit Card, the outstanding amount in your account shall stand NIL. It shall be deemed to be a full & final settlement of your account and thereafter this communication may be treated as “No Due Certificate”. This settlement offer is valid for a period of 01 days starting from 23/09/2015 to 23/09/2015 and you are requested to ensure payment during this period. After the expiry of the said period, this offer shall be treated as null and void and the Company reserves it’s right to take such actions, as it may deem fit, to recover the outstanding amount. This is without prejudice to any of our rights whatsoever. Note: Please provide The necessary documents. We will reactivate your number in 7 working days.. Thanking you, Regards, Bharti Airtel Limited This is a system generated communication and does not require a physical signature""""" I am enclosing the bill which I paid as well. The location of the office is bharti airtel ltd., Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016