[Resolved]  Airtel — Connection of postpaid wi fi 3g data card not activated since time of purchase i.e 2 months

Address:

East Singhbhum, Jharkhand

This is to inform that I wanted to buy a 3g wi-fi dongle prepaid dongle, instead I was insisted to buy 3g wifi dongle of post paid plan by the representatives of AIRTEL counter at BISTUPUR of Jamshedpur, Tatanagar, Jharkhand. And on their advice about 2 months ago I purchased the dongle worth Rs. 1800 (Approx) along with submitting copies of my address proof and ID proof. I received details my 1 st month rent as Rs. 386.70 and I paid Rs. 400 in the automatic bill payment machine of Airtel in the same said airtel counter. However I could not use this dongle a single day as my connection was never connected by Airtel. Later I visited several times at the same Airtel shop/counter at Bistupur, Jamshedpur, Tatanagar from where I have purchsed the connection and they are not paying attention to my complaints and not taking any action to solve the problem even after several reminders for past one month. Recently 4 days back I again visited the same airtel counter to remind them to activate the connection, they said that the region where I stay no postpaid connection can be given. Thus I insisted them to refund all my money along with the 1st months rent I paid and take back the dongle which they are refusing. I feel cheated and I request you to take needful action to solve the problem or arrange for refund. My Airtel connection no is [protected]