[Resolved]  Airtel — Converting postpaid to prepaid

Address:500062
Website:www.airtel.in

Issue is: converting this two numbers 98*4 and 90*4 from postpaid to prepaid request

I am very disappoint and feel very unsatisfied with all airtel customer services, level 1, level 2 and level 3 support and reply regrading this simple issue to convert postpaid to prepaid.
They don't care of the issue just provide the time frames to fix the issue and after that again some time... Same circle is going on.
They don't care if they lose one customer as they have large number of customers that why they are in demanding position.

For my issue level 3 has given 48 hours to complete and fix my issue, but they also failed.
This how your customer services department is working.
If they do not fix simple issue than what they are doing regrading major issue.


I have internet and home phone from airtel also feeling to remove this services also.
I will also post comment on all social website regrading this issue.

Very unsatisfied... Below the emails regarding reply from airtel support.

Thank you


*


On wed, may 18, 2016 at 2:40 pm, wrote:
Dear sir,


Greetings from airtel!


This is in reference to your email enquiring about the status of postpaid to prepaid migration of your airtel mobile numbers * and*.


I understand that delay in processing your request would have caused inconvenience.


As discussed over the phone on 9*4, i have forwarded your issue regarding migration issue to the respective department. Please be assured that, we will get back to you with an update within 48 hours.


Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.


Customer touch points:


Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.


Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.


Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.


Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Wajida begum j
Bharti airtel limited


— original message —
From: *@gmail.com
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 18/05/2016 02:14:26 pm
Subject:

Hi sir,

I have small issue converting my both phone numbers * and *
From postpaid to prepaid.

I have raised the request in middle of the april month but till now my request
Is not completed. I have went to local airtel stores provided all documents
Required and paid my advance bill also for both numbers.

I am calling to customer support number 121 everyday to know status of my
Request but they all are telling me wait for 24 hours but waited for one month
Now still process is not completed.
Reference numbers given by customer support:
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16 latest

I have emails to [protected]@in. Airtel.com also and provided my complete issue details
And they have given me references number as sr69350516 ad i got one or two
Reply about the status and no result same delay or 24 hours waiting.

At last i got information that from backend or technical support or migration
Department (Don't know exact department) are calling me and speak to me and
They are closing the ticket or reference number.
But sir, i never received any call regrading this issue. I am only
Pro-actively calling the support. Please look into this matter and i hope it
Will be fixed.

I request you to please check this issue and process my request.
I want to stay with airtel family.

Below are the emails which i sent and i got reply from your airtel team
Regarding my request which i am forwarding you.

Thank you
Best regards.



Dear sir,

Greetings from airtel!

This is in reference to your email enquiring about the status of postpaid to
Prepaid migration of your airtel mobile numbers * and *

I understand that delay in processing your request would have caused
Inconvenience.

As per our records, your request for migration is in process and the same will
Be completed at the earliest.

Once network is enabled call 59059 to finish verification and complete
Activation. Recharge your number and dial 123 for activation once number is
Activated in prepaid.

For further queries, please do email.


Best regards
Karthick
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may
Contact appellate authority with the sr number. Please click on
http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate
Authority details."


— original message —
From: *@gmail.com
To: [protected]@in. Airtel.com
Cc:
Sent: 16/05/2016 06:09:47 pm
Subject: re: [|bal|ref30847327|] postpaid to prepaid request

Hi sendhoori/ airtel,

As per your reference number is sr69350516 my both number should convert to
Prepaid as per your time given 17 pm 16/05/16 but till now my both
Numbers * and * are not converted. Pls reply and given me
Correct timing...
I need my numbers to coverted asap... Pls help...

Thank you.


On sunday, may 15, 2016, wrote:
Dear sir,

Greetings from airtel!

This is in reference to your email enquiring about the status of postpaid to
Prepaid migration of your airtel mobile numbers * and *

I understand that delay in processing your request would have caused
Inconvenience.

I have escalated your complaint and the reference number is sr69350516. Let me
Assure you that the same will be resolved 17 pm on 16/05/2016.

For further queries, please do email.


Best regards
Sendhoori
Service specialist
Airtel


"if you are not satisfied with the resolution of your complaint, you may
Contact appellate authority with the sr number. Please click on
http://airtel.In/applications/xm/mobileappellateauth. Jsp for appellate
Authority details."


— original message —
From: *@gmail.com
To: [protected]@in. Airtel.com
Cc:
Sent: 15/05/2016 12:44:26 pm
Subject: postpaid to prepaid request

Hi airtel

My phone numbers to be covert to postpaid to prepaid as below:



I have issue with converting my phone numbers as above to postpaid to
Prepaid... I have submitted all the documents required to local airtel store
But it not converting first requst was given on 16th april 2016. I have called
Airtel customer support no 121 number of times but they are telling that it
Done by tommrow... It done by tommrow... But that tomorrow is not coming... I
Have cleared all the due balance including unbilled amount also for both
Numbers...
Reference numbers given by customer support:
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16
[protected]th may 16

So please requesting you to process my request to covert my both numbers to
Prepaid as soon as possible..


Thank you
Best regards


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Jun 11, 2016
Complaint marked as Resolved 
Hi my issue is resolved and my both numbers are coverted to prepaid.. I really want to thank consumer complaints support helping in this matter.. Thank you once again.
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 02, 2016
Airtel Customer Care's response
Dear Mr. Singh,

This is with reference to your post dated 20 May 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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After posting the issue on consumer page... My issue was notice and resolved... Really thank you to consumer support team...the rating is only for you...

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