[Resolved]  Airtel — CUG - Unable to get the information

Address:

Bangalore, Karnataka

I wanted to move my 2 numbers under same parent ID so that I can get CUG advantages. I called 121 and as usual they said go to airtel outlet. When I went to Airtel outlet they had no clue about changing the parent ID. They asked me to contact 121 and someone from 121 asked me to send email with the details. When I sent the below email I got the response that doesn't make any sense. I am charged for the calls made between my 2 numbers. ========================================================== Hi, My name is Kashyap and I have a corporate connection and the calls between 962**9**98 and 98***8**8 are being charged. Request you to please change the CUG ID / Parent ID of these 2 numbers to same. PFA my company ID. For this email, I got the below response: Dear kashyap, Greetings from airtel! This is in reference to your email query about the CUG inclusion for your airtel mobile number [protected]. Thank you for your mail to airtel and the opportunity to assist you. I would like to inform you that currently your number is under myplan 199, hence as per the process we will not able process your concernn. Hence if you still wants to change the bill plan kindly visit nearest airtel outlet to process your concern further on the same. For any support regarding your services, you can always call our exclusive customer care number [protected], 121 or 198 (toll free). You can also write to us at [protected]@in.airtel.com airtel appreciates your business and always welcomes your suggestions/feedback. Thank you for choosing airtel.