[Resolved] Airtel — Data plan deactivation

selvakumar36

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560076
Website:	www.airtel.in

I am already activayed new plan and using 4G Data plan of three months validity 30GB but now again the old plan of 3G got activated automatically on 30th of september and money got detected. I asked for deactivate and refund but they have not responded properly and refused to refund.Then I asked to connect to the higher officials they refused to give connection and disconnected abruptly. Really bad customer service. I need to speak to higher officials regarding this problem.

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Oct 28, 2016

Complaint marked as Resolved

Once again they have deducted today 275 rs for Data plan. As per the old Complaint as below: selvakumar36 on Oct 2, 2016 Phone/Mobile Number: 9886249654 I am already activayed new plan and using 4G Data plan of three months validity 30GB but now again the old plan of 3G got activated automatically on 30th of september and money got detected. I asked for deactivate and refund but they have not responded properly and refused to refund.Then I asked to connect to the higher officials they refused to give connection and disconnected abruptly. Really bad customer service. I need to speak to higher officials regarding this problem.

Airtel customer support has been notified about the posted complaint.

Oct 03, 2016

Updated by selvakumar36 I got a call yesterday[protected] from Airtel customer Care and they informed to refund the detected amount but still they have not refunded the money.

Oct 03, 2016

Updated by selvakumar36 Still not Resolved

Oct 28, 2016

Updated by selvakumar36 Last time itself I asked for deactivation of the 275 plan and for Refund of money, They have not deactivated the plan, so once again the amount got deducted and they are saying that money will be not refunded.

Verified Support

Oct 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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Nov 02, 2016

Updated by selvakumar36 Refunded Thanks.