[Resolved] Airtel — Data smart pack for 2GB @ Rs. 475 deactivated | |||
Hi, I purchased a 3G smart pack for 2GB data for Rs. 475 on 22nd April, 2014 to go along with my postpaid connection no. [protected]. Within a day's time 3G got disconnected right after the usage of 22.35 mb approximately (data derived from the bandwidth counter app). I called up airtel on the 24th of April, 2014 to check on what happened to data pack and all that they could say is that the 2GB pack has been completely used. so i requested for a data sheet for the usage in that case since there was no way that it could've got used in a day's time despite my bandwidth monitor app, monitoring. they would only show me the usage date on the next bill which is ridiculous. i feel looted by airtel and furious over their irresponsible replies. Kindly help to resolve this issue. i'll be grateful. Thank you! Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Kumar
This is with reference to your post dated 24 April 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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This is with reference to your post dated 24 April 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Representatives from airtel called yesterday and managed to resolve the issue somehow. Appreciate the follow up.
Hope you guys never let these happen to any of your customers.
Thank you!
Regards
Nanda Kumar