[Resolved] Airtel — Deduct two time 85rs same plain

Bijendera Singh

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201003

Hi,

Yesterday[protected] i was recharged mobile number [protected] by tariff plane 85 to deduct pulse rate on my mobile number but 85rs deduct two times in my account.

My mobile received recharge message two time 6:30 and 7:07. How it is possible same tariff plane activated same number same time or same day.

If it is possible then this vary beg problem in you software recharge. Airtel company not a small brad it very big brand if this type cheating problem face by customer this is not good new for you company or organization.

If same plane activated on same number same time or same day it will be ignore second time recharge or it will be recharge like 28*2 = 56 days.

Regards,

Bijendra singh

Specialist

Cenveo publisher services

An iso 9001:2008 & iso 27001:2005 certified company

Stellar it park, tower i, iiird floor

C 25, sector 62, noida, india 201 301

T. +91.120.461.3737 | t. 91.120.461.3700

M. +91.991.089.6981 | f. +1.425.977.1231

E. Bijendra. [protected]@cenveo.com

W. www.cenveopublisherservices.com

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Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2016

Airtel Customer Care's response Dear Mr. Singh,

This is with reference to your post dated 20 May 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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