Airtel — Deducted balance without any confirmation .. called customer service but they're denied.

Address:Kolkata, West Bengal
Website:WWW.airtel.com

Airtel activated superstore service without any confirmation from my end and deducted rs.35 from my account balance . I've requested to deactivate this service within 1 hour with full refund .. What they've said once service has been activated due to company policy we can not refund it. Even though manager denied my request . due to company policy why customer will do suffer ? And why they've activated this service without my confirmation ? I'm requesting to get proper justice .. This is a kind of fraudulent activity done from company end and from there service end. Mostly uneducated agents are sitting to provide service to there valuable customer . I'd like to get a refund . please take an immediate action on this. Thanks in advance .
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Airtel customer support has been notified about the posted complaint.
Dec 29, 2015
Updated by rajabhat
What happened .. Will I get my money back or not ?
Complaint comments 

Comments

Dear Mr. Bhat,
This is with reference to your post dated 24 December 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Airtel no. - [protected] other no - [protected]
Dear Mr. Bhat,
Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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