Airtel — deduction of 612 rupees and void of value aded service

Address:Dehradun, Uttarakhand

Sir/madam Greeting of the day. Sir, my mobile no:[protected], name:sanjay kumar jena, adress:s/o-gokulananda jena, c/o-vijay rawat niwas, kailash gate, muni ki reti, rishikesh, dehradun, 249201. My mobile no [protected] diverted pos paid to prepaid on[protected] at 9pm. I change the post paid sim(which mentioned so service) and insert prepaid sim(which mentioned the network bar). I recharged on[protected] at 9am rupees 100/- and 500/- at like 12.30pm and also a value added service for call rates rupees 74/-. Whole day I use my phone, at 9.30pm, I found that there were no out going service and there was no balance in my phone.Next day my phone worked properly at almost 11am but value added service was void and no balance are there. I called on 121 and 198 more than 15 times, till i am not getting any responds and not reverse my value added service and balance . 1.TransID:[protected], amount 100/-, talk time:86/-, time:09:16am. 2.TransID:[protected], amount 500/-, talk time:525/-, time12.43pm 3.TransID:[protected], amount74/-, validity:28days, benefit:local30p/m, std35p/m, time:4:34pm Please solve my problem as soon as possible.reverce my balance and VAS. With regards sanjay kumar jena [protected]
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Dear Mr. Jena,

This is with reference to your post dated 1 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Dear Mr. Jena,

This is with reference to your post dated 1 May 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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