Airtel — Deduction of 650 Rs towards data charges--Airtel Mobile no-[protected]

Address:

Mumbai City, Maharashtra

Dear all, Before leaving for Mathura on 27 april2015 I have done a recharge of 91 Rs for internet. At that time total talktime in mobile no-[protected] was more than 800 Rs. On Friday 1st May while surfing net my internet limit was exhausted and an amount of 650 Rs was debited from my account without any information. I did not received any information that my data pack was exhausted. I was not informed that my data plan's limit was exhausted hence i was under the impression that no extra charges for surfing will be levied as we cannot check our balance data limit after every usage. It is simply loot of my money. Had i been informed i could have done another recharge of 91 and saved 550 rs. As per the latest guidelines of TRAI you should inform the customer when 80% & 90% of the data plan is exhausted. But i did not received any such communication. Need your kind help to resolve this matter as Nodal officer of Airtel has straightaway denied reversal request. Regards Braj Bhushan [protected]