Airtel — Deduction of money from my mobile recharge for value added services without my permission

Address:Kanpur, Uttar Pradesh

My Mobile No. is [protected]. I am In-charge of Registration Section o[censored].P. Information Commission, Lucknow, and live at Kanpur. I recharge my mobile a/c on 16.05.2015 for Rs. 200.00 after one day my a/c balance about Rs. 100.00. I could not understand how it is happen. After two days again deduct Rs. 35.00 on dated 22.05.2015. Then I called to customer care for this money then area manager said that three value added services provided in your mobile. I asked him how it is while I could not said for this services. How it is possible without my permission. So Please return my money for this value added services.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Airtel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Very Good network service of Bharti Airtel Ltd. But very bad experience of recharges value of deduction without any concept or without permission. When I change my Mobile No. in Airtel then I think to Airtel company is not a buggling company, See the Reliance Telecom Services one time was the whole India moble no. is relince No. but today is very low in Number. Why, Only cause of flop the deduction of money. So Please see it and no further services provided without any person permission.

Dear Mr. Ram,

This is with reference to your post dated 27 May 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dear Mr. Ram,

Kindly read the above date as 28 May 2015 in place of 27 May 2015. This was due to the human error. We regret for the inconvenience.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54492
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information