[Resolved]  Airtel — Deduction of Rs 102/- for 3G Data but 3G Data not given

Address:New Delhi, Delhi

Sir I, Surinder Pal Singh, recharged my tel. No."[protected]" for Rs102/- for 3G Data on 23/2/15 through Airtel Money. On Airtel Money I received the msg that "Sorry! Request could not be processed. Please try later." But at the same time I received a msg from Airtel which said that "airtel money payment successful. Rs.102 paid to Airtel PrePaid DL on 23/02/15 10:37. Debit Amt: Rs. 102, Txn ID:[protected], Bal: Rs. 6008." My Airtel Money account was deducted by Rs102/- but I did not get the 3G Data Pack. When I called Airtel, I was told that my problem shall be solved before 28/2/15 & I also received this msg from Airtel "Namaste! Thank you for contacting us.The Reference no. for your airtel money mobile number [protected] is 33615941, registered on 23/02/2015 04:03 PM.We will update you by 28/02/2015 02:30 PM." Till today I have been calling Airtel regarding this matter but I have not got any proper response. I request you to look into the matter & resolve my problem at your earliest. Regards Surinder Pal Singh [protected]
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Aug 7, 2021
Complaint marked as Resolved 
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Dear Mr. Singh,

This is with reference to your post dated 05 Mar. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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