[Resolved]  Airtel — Deficiency in services

Address:

New Delhi, Delhi

Sir, I have been using an Airtel broadband connection, account number- [protected], contact number- [protected]. A complaint had been recorded for a malfunctioning Internet connection on February 10, 2014. The complaint number for the same was: 43324654. On the same day, I was contacted by an Airtel executive(contact number- [protected]). No one visited my residence to correct the problem. On February 13, 2014, another Airtel executive, Mr. Tarun(contact number [protected]), had visited my residence to correct the problem. Instead of correcting the problem, he changed the settings for the wireless connection and removed the password without consult and left without informing. The problem still remains unsolved. Another complaint was registered with Mr. Ankit, the floor manager. The complaint number was 43424968. We pay for proper internet services and yet Airtel has failed to provide us with that. Please do the needful.